Is there a minimum order? 

No, you can order as little as 1 bottle! There is a delivery charge for orders under USD$30 (see our shipping policy).  

When will my order be confirmed? 

You will first receive an order acknowledgement email. When we have finished processing your order, you will receive a confirmation email.  

Can I change or cancel my order before it’s dispatched? 

If you want to change or cancel your order please contact us as soon as possible at +263 77 957 7150 or email info@vivalavino.co.zw 

Mixed Cases 

Unless otherwise stated, mixed cases are not offered at this time. 

Can I place an order through Whatsapp?  

To place an order by telephone, please contact our sales representative at +263 77 957 7150.  

Who can place an order? 

To place and/or receive a wine order, you must be 19 years of age or older and must present two pieces of valid government issued identification upon receipt of your order. 

DELIVERY 

Can I collect my order from you? 

Yes ofcourse - just select collection at checkout and you can collect from our shop at Borrowdale Racecourse.  

Do you offer same day delivery? 

Only for orders above $50 We need to receive your order by 10am. Subject to availability. 

Do you offer Saturday delivery? 

Yes up to 1300hrs.  

Can I find out at what time my order will be delivered? 

You can request a 2 hour-time-slot which we may be able to confirm for you. 

What if I am not at home, can you leave my delivery somewhere safe? 

Yes but at your own risk. Please email instructions of where we can leave your wines. Alternatively, we can rearrange delivery for a fee. 

Will my wine arrive in its original packaging? 

If you order an unmixed case, it should come in its original box. For mixed cases, the wines will be delivered in our standard brown boxes.

How can I track my order? 

It is not yet possible to track your order online. If you leave your contact number in the delivery instructions, the driver will be able to contact you to give you an ETA. Alternatively, please get in touch with us 

My order has not arrived. What should I do? 

Please contact us as soon as possible and we will find out where your order is. 

You tried to deliver but I was out. How do I rearrange delivery? 

The driver will leave a card for you to rearrange the delivery at a cost 

My order arrived damaged. What do I do? 

If any bottles arrive damaged, please either refuse the delivery or note the damage with the driver before signing the delivery note. Contact us immediately so we can arrange a refund for you or resend the order. 

Wine was missing from my order or the wrong wine was delivered. What can I do? 

Please highlight the problem on the driver’s delivery book before signing it. Contact us immediately so we can arrange a refund for the missing bottles or resend the correct wine. 

The wine label or bottle shape doesn’t look like the one that is on your website. 

From time to time producers change their packaging. We will always endeavour to have the new packaging on our website but sometimes we do not get advised of those changes. 

Returns & corked wine 

My wine is corked and I no longer need it, what shall I do? 

Please contact our Customer Service team so we can discuss it. 

Reporting website errors 

If you notice a typo, a faulty link or other error on our website, we would be grateful to hear from you. Please send comments regarding our website to info@vivalavino.co.zw

Drink Responsibly 

Viva la Vino urges you to always drink responsibly and moderately and to never drink and drive.